Answer the Phone: The Overlooked Key to Business Success
How often have you reached out to a business only to be met with endless ringing and a voicemail prompt? Unfortunately, this scenario is increasingly common, signaling a concerning lapse in customer service. When a business consistently fails to answer calls, it suggests a lack of attention to customer needs. To bolster your customer service reputation, prioritize answering every call. Consider these strategies to ensure your phone lines are always open:
- Invest in a reliable call answering system that can handle multiple calls at once.
- Implement a structured process to ensure all calls are handled promptly and professionally.
- Train staff on effective communication and the importance of answering calls quickly.
- Use virtual assistants or call forwarding services during peak times.
- Regularly monitor and analyze call data to identify trends and areas for improvement.
Don’t let calls go to voicemail—be there for your customers.
In the digital age, where communication often takes place through emails, chatbots, and social media, it’s easy for businesses to overlook the simplest form of customer interaction—the phone call. Yet, failing to answer the phone can be a fatal misstep for businesses, particularly small enterprises striving to establish themselves in competitive markets. This thought leadership paper explores the critical importance of answering your business phone calls, its impact on consumer trust and loyalty, and offers practical solutions to ensure your business never misses a call again.
Nick, Founder & CEO of Wiener Squad Media
Nick is the visionary founder and CEO of Wiener Squad Media, based in Orlando, FL, where he passionately supports Republican, Libertarian, and other conservative entrepreneurs in building and growing their businesses through effective website design and digital marketing strategies. With a strong background in marketing, Nick previously ran a successful marketing agency for 15 years that achieved seven-figure revenue before an unfortunate acquisition led to its closure. This experience fueled his resolve to create Wiener Squad Media, driven by a mission to provide outstanding digital marketing services tailored specifically for conservative-owned small businesses.
Holding a Master of Science in Marketing from Hawaii Pacific University (2003), Nick is currently furthering his education with an MBA to enhance his problem-solving skills and ensure that past challenges don’t repeat themselves. He firmly believes in the marathon approach to business growth, prioritizing sustainable practices over quick fixes like investor capital. Committed to employee welfare, Nick maintains a starting wage of $25 per hour for his staff and caps his own salary at $80,000 plus bonuses.
At Wiener Squad Media, our values are based on the Five Pillars of Giving – protecting the First and Second Amendments, Sanctity of Life, supporting our military, veteran, and first responder heroes, and making sure no shelter dog is left behind by finding each one a forever home. At Wiener Squad Media, we are not just about success but also about making a positive impact on society while achieving it.
Outside of work, Nick is an avid political activist who engages in discussions supporting conservative values. He volunteers at local animal shelters, participates in pet adoption events to help find all unwanted dogs a forever home. Committed to nurturing the next generation of entrepreneurs, Nick dedicates time to coaching and mentoring other aspiring conservative business owners, sharing his wealth of knowledge and experience in the industry.